Terms & Conditions

Below are the Terms and Conditions that apply to our monthly memberships for climbing, for our conditioning gym, and for yoga classes. The first section applies to all memberships, followed by the terms that apply to specific memberships.

Terms and Conditions for all memberships with The Project Climbing Centre

1. About Us

Your membership will be valid for the following location:

Gym Name: The Project Climbing Centre

Address: The Project Climbing Centre, Dolphin Centre, Poole, BH15 1UD

Email: info@theprojectclimbingcentre.co.uk

Phone: 01202660153

2. Membership Fees and Late Payments

This is a recurring monthly membership. Your membership fee will be billed monthly from your chosen start date.

If a payment fails, we will email you with details of how to update or correct the payment. Your membership access will be temporarily paused until the outstanding payment is resolved. Once payment has been successfully made, your membership will be reactivated and future monthly payments will continue on your original billing schedule (based on your membership start date).

Example: If your billing date is on the 1st of the month, and you don't resolve the failed payment until the 25th, you will pay your late membership fee on the 25th, and the following month's fee on the 1st of the next month.

You can resolve failed payments or update your billing information here.

3. Membership Cancellation

You have a legal right to cancel within 14 days of starting your membership.

A full refund will be given if you have not checked in to the centre between the membership start date and the date you notify us you wish to cancel. If within that time, you have checked in to the centre, a full price entry for every visit will be deducted from the refund.

To cancel during the cooling-off period, contact us using the details above.

Outside of your 14-day cooling off period, you can cancel your membership at any time, with cancellation taking effect from your next billing date. No notice period is required.

Memberships cannot normally end part-way through a paid month, but in exceptional circumstances, such as injury, we may apply a pro-rata credit to your account for any unused time. In this case, please contact us using the details above.

How to Cancel

You can cancel:

• Online through your Capitan account;
• By email (info@theprojectclimbingcentre.co.uk);
• In person at reception;
• By phone (01202660153)

We will send confirmation of cancellation promptly.

4. Freezing your membership

You may freeze your membership at any time for up to 1 month. When you unfreeze your membership, any unused days remaining at the time of the freeze will be applied first, after which monthly billing will resume. Your new billing date will be adjusted accordingly.

If a membership remains frozen for more than 1 month, it will be cancelled and any unused days will be forfeited. You will receive a reminder email 5 days before the end of the freeze period.

You can freeze your membership:

• Online through your Capitan account;
• By email (info@theprojectclimbingcentre.co.uk);
• In person at reception;
• By phone (01202660153)

Memberships may be frozen for longer periods in exceptional circumstances, such as injury. In this case, please get in touch in person, by email, or by phone.

5. Upgrading or Downgrading Your Membership

You have the flexibility to upgrade or downgrade your membership whenever you choose. If you decide to switch, we will cancel your existing membership and apply a pro-rata credit toward the initial payment of your new plan. Please be aware that you will need to review and accept the Terms and Conditions for your new membership, as these may vary from those of your previous agreement.

6. Changes to Opening Hours / Facilities

Sometimes facilities may be unavailable for maintenance, repairs, classes, cleaning, holidays, or events.

We aim to minimise disruption, but reserve the right to close the centre for 12 days per calendar year.

Temporary closures or minor changes do not usually entitle refunds, but if we make a major long-term reduction in service, we will act fairly and consider remedies.

7. Changes to Price or Terms

We may occasionally need to change prices or these Terms. If we make a significant change, we will give reasonable advance notice. If a change is materially disadvantageous to you, we will explain any rights you may have to cancel.

8. Your Conduct / Suspension

We may suspend or terminate membership and access to the centre for serious or repeated misconduct, including:

• abusive behaviour;
• harassment;
• deliberate damage;
• dangerous conduct;
• repeated non-payment;
• misuse of membership access.

We will act reasonably and proportionately.

9. Personal Data

We handle personal data in line with UK data protection law. Please see our Privacy Notice for details.

10. Complaints

If something goes wrong, please contact us first and we’ll do our best to resolve it quickly.

Email: info@theprojectclimbingcentre.co.uk

Phone: 01202660153

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Important Consumer Rights

Nothing in these Terms removes your statutory consumer rights.

Additional Membership Terms - Light Membership

Your Membership Benefits

• Unlimited Climbing

• Your Light Membership gives you unlimited access to the main climbing hall during our opening hours.
• This membership does not cover access to the conditioningI real gym; for additional benefits such as gym access, please look at our Standard or Pro memberships.
• Before climbing unsupervised, you must first register as an Experienced Adult Climber.

• Novice climbers must complete an Intro to Bouldering course, or visit 3 times under the supervision of a registered Experienced Adult Climber before climbing unsupervised.

• Priority and discounted entry to select events

• As a Light Member, you may receive priority or discounted entry to select events, such as film nights or competitions.
• Any priority or discounts apply to entry for the membership holder only.

Additional Terms and Conditions - Standard Membership

Your Membership Benefits

• Unlimited Climbing

• Your Standard Membership gives you unlimited access to the main climbing hall during our opening hours.
• Before climbing unsupervised, you must first register as an Experienced Adult Climber.

• Novice climbers must complete an Intro to Bouldering course, or visit 3 times under the supervision of a registered Experienced Adult Climber.

• Free Shoe Hire

• Shoe hire is free for the membership holder only; guests must pay for their shoe hire.

• Yoga classes

• Your Standard membership gives you 4 yoga vouchers per billing month
• Classes must be booked ahead of time to guarantee a space.
• Unused vouchers do not roll over to the next month.
• Vouchers are for the membership holder only, and cannot be used to book other people on to yoga classes.

• Guest passes

• Your Standard Membership grants you unlimited free passes for first-time visitors.
• You will also receive 2 guest passes per calendar month for climbers who have visited before.
• Supervision ratios still apply, as per our Conditions of Use and Code of Practice.
• Unused passes do not roll over to the next month.

• Strength and Conditioning Classes

• Your Standard Membership grants you access to a weekly Strength and Conditioning class.
• This class must be booked ahead of time to guarantee a space.
• Further access to the Conditioning Gym is only available to Pro or Conditioning Gym members.

• Priority and discounted entry to select events

• As a Standard Member, you may receive priority or discounted entry to select events, such as film nights or competitions.
• Any priority or discounts apply to entry for the membership holder only.

Additional Terms and Conditions - Pro Membership

Your Membership Benefits

• Unlimited Climbing

• Your Pro Membership gives you unlimited access to the main climbing hall during our opening hours.
• Before climbing unsupervised, you must first register as an Experienced Adult Climber.

• Novice climbers must complete an Intro to Bouldering course, or visit 3 times under the supervision of a registered Experienced Adult Climber.

• Free Shoe Hire

• Shoe hire is free for the membership holder only; guests must pay for their shoe hire.

• Yoga classes

• Your Pro membership gives you unlimited access to our yoga classes, by way of a 100% discount.
• Classes must be booked ahead of time to guarantee a space.
• The discount applies to booking made for the membership holder only, and cannot be used to book other people on to yoga classes.

• Guest passes

• Your Standard Membership grants you unlimited free passes for first-time visitors.
• You will also receive 2 guest passes per calendar month for climbers who have visited before.
• Supervision ratios still apply, as per our Conditions of Use and Code of Practice.
• Unused passes do not roll over to the next month.

• Strength and Conditioning Gym & Classes

• Your Pro Membership grants you full access to our Strength and Conditioning Gym.

• A “Conditioning Gym” registration form must be completed before using the gym.

• Your Pro Membership includes access to a weekly Strength and Conditioning class.

• This class must be booked ahead of time to guarantee a space.

• Priority and discounted entry to select events

• As a Pro Member, you may receive priority or discounted entry to select events, such as film nights or competitions.
• Any priority or discounts apply to entry for the membership holder only.

Additional Terms and Conditions - Family Membership

Your Membership Benefits

• Unlimited Climbing

• Your Family Membership gives you and your assigned family members unlimited access to the main climbing hall during our opening hours.
• Before climbing unsupervised, adults assigned to this membership must first register as Experienced Adult Climbers.

• Novice climbers must complete an Intro to Bouldering course, or visit 3 times under the supervision of a registered Experienced Adult Climber.

• Under-18s assigned to this membership must also be registered and supervised in accordance with our Conditions of Use and Code of Practice.

• Free Shoe Hire

• Shoe hire is free for the assigned membership holders only; guests must pay for their shoe hire

• Yoga classes

• Your Family membership includes 4 vouchers per assigned adult per month.

• Yoga classes are available to adults only.

• Classes must be booked ahead of time to guarantee a space.
• Unused vouchers do not roll over to the next month.
• Vouchers are for the adults assigned to this membership only and cannot be used to book other people on to yoga classes.

• Guest passes

• Your Family Membership grants you unlimited free passes for first-time visitors.
• You will also receive 1 guest pass per assigned member per calendar month for climbers who have visited before.
• Supervision ratios still apply, as per our Conditions of Use and Code of Practice.
• Unused passes do not roll over to the next month.

• Strength and Conditioning Classes

• A weekly Strength and Conditioning class is available to adults assigned to the Family Membership.
• This class must be booked ahead of time to guarantee a space.
• Further access to the Conditioning Gym is only available to Pro or Conditioning Gym members.

• Pro Membership Add-On

• Adults assigned to a Family Membership can choose to purchase an “Add-On”, which will grant them full access to the Conditioning Gym, and unlimited yoga classes.
• A “Conditioning Gym” registration form must be completed before using the gym.

• Priority and discounted entry to select events

• Family Membership holders may receive priority or discounted entry to select events, such as film nights or competitions.
• Any priority or discounts apply to entry for the assigned members only.

Additional Terms and Conditions - Under-18s Membership

Your Membership Benefits

• Unlimited Climbing

• Our membership for Under-18s grants them unlimited access to the main climbing hall during our opening hours.
• Under-18s must be supervised by a registered adult climber or supervisor, unless they have been signed off to climb unsupervised.

• Find out more about our Sign-Off process on our website, or get in touch on info@theprojectclimbingcentre.co.uk.

• Free Shoe Hire

• Shoe hire is free for the membership holder only.

Additional Terms and Conditions - Yoga Membership

Your Membership Benefits

• Unlimited Yoga Classes

• Your Pro membership gives you unlimited access to our yoga classes, by way of a 100% discount.
• Classes must be booked ahead of time to guarantee a space.
• The discount applies to booking made for the membership holder only, and cannot be used to book other people on to yoga classes.

Additional Terms and Conditions - Conditioning Gym

Your Membership Benefits

• Unlimited Strength and Conditioning Gym Access

• Our Gym membership gives you unlimited access to the main climbing hall during our opening hours.
• A “Conditioning Gym” registration form must be completed before using the gym.
• This membership does not include access to the main climbing hall or our yoga classes.

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