FAQs

Here you'll hopefully find the answers to any questions you have about The Project Climbing Centre and if you don't then feel free to drop us an e-mail or give us a call, contact details are at the bottom of the page!

Frequently asked questions

I've not been before

I've never been to The Project Climbing Centre before, can I just come along and climb?


If you're over 18 and an experienced climber then you will just need to register with us and off you go. If you are not sure your climbing experience is adequate please call us in advance to check and avoid disappointment.
If you're under 18 you'll need to be supervised by a competent adult or join one of our courses.

  • If you're over 18 but not an experienced climber then you'll need to either come with a friend who is or book onto one of our Induction Courses.
  • If you're under 18 but over 14 and an experienced climber you can do one of our Junior Sign-offs




I'm not sure this is for me...


We don't know you but we'd encourage you to give it a go. You don’t need to be fit or super strong to start climbing. You’ll find climbs you can do on your first visit, and the more you practice the stronger you’ll become! If you're still worried we highly recommend coming with a friend or two.




Do I need to do an Induction?


If you've never climbed before you'll either need to come with a friend who is a registered and competent climber or you'll need to come to come to an induction session (even if you used to climb trees when you were little). Booking in advance is essential. If you're bringing the kids but don't intend to climb yourself, you'll still need to come to an induction to ensure you understand the dangers in the wall and how to keep your little ones safe. Again, booking in advance is required. If you've climbed a few times you'll be asked some questions about your experience when you arrive. Don't be offended if we recommend you do an induction after this - it may well just be a refresher, but it's our way of ensuring everyone is safe in the environment, and you might even pick up some useful tips!




What equipment do I need?


You don't need anything. Wear some comfortable clothes (anything you'd usually wear for sport) and bring some smiles.




What should I wear?


Comforatble clothing that doesn't restirict your movement. Anything you'd usually wear for other sports is likely to be fine. Bear in mind that you'll be climbing up so skirts aren't ideal.




I'm afraid of heights...


Bouldering is perfect for you then. You are 100% in control of how high you want to go and can come back down at any point. Our walls are 4.5m at their highest point and so your feet are unlikely to be more than about 3m from the ground at any point. We have crash mats throughout our centre and, if you do an induction with us, you'll be taught how to land safely and minimise the risk of injury.





Children

I want to bring my children to climb at The Project Climbing Centre, what do I need to know?


Children may climb at The Project Climbing Centre under the supervision of our instructors or under the supervision competent, registered climber. If you wish to register to supervise you must either be an experienced climber, or have completed our Boulder Induction Course.
The Project Climbing Centre reserves the right to eject from our premises any customers whose behaviour jeopardises their safety or the safety of others. In the event this should ever be necessary, customers would not be entitled to any refund and may have to re-register on their next visit. Please, climb safely, and be aware of other climbers.

  • Parents/guardians who are registered may only sign in 2 children per adult in the hall at any given time. This is because we know how hard it is to keep your eyes on one child at a time, let alone two!
  • The Project Climbing Centre staff reserve the right to limit the number of children climbing in the centre at busy times. If in doubt as to when these might be, give us a ring before you leave home to check if we are too busy or not.
  • Children aged under 14 years of age may not climb at The Project Climbing Centre unsupervised at any time.
  • Children between the ages of 14 and 18 years of age may climb unsupervised at The Project Climbing Centre, providing that they have passed our Junior Sign-off.
  • The Project Climbing Centre has several Family Membership options, so if you want to climb as a family please let our reception staff know and they will be happy to point you towards the right membership for you.




Can my children climb without supervision?


Yes BUT - they must complete our Junior Sign-Off process First. Have a look here for more details on that.




I want to bring a group of kids to The Project Climbing Centre...


Please have a look at our page for groups.





General

I want to bring some friends to The Project Climbing Centre, is that OK?


If you are an experienced climber and registered user of The Project Climbing Centre, you can supervise a maximum of 2 people per visit. The guests can be a mix of children or adults but no more than 2 guests will be allowed per visit.




I'm sure I left my (insert name of lost item here) at The Project Climbing Centre, do you still have it?


If you've left your personal belongings at The Project Climbing Centre you have 90 days to reclaim it before it all goes to charity. We write everything down so if you think you've lost something, just give us a call with the day and date you left it and if we have it, we'll set it aside for you.




What are the Terms & Conditions of Use?


The Terms & Conditions of Use are our Rules. These rules are not here to restrict your enjoyment of The Centre but to ensure that everyone is able to enjoy their climbing at The Project in a safe environment.

  • The Project Climbing Centre reserves the right to eject from our premises any customers whose behaviour jeopardises their safety or the safety of others. In the event this should ever be necessary, customers would not be entitled to any refund and may have to re-register on their next visit. Please climb safely and be aware of other climbers.




When is The Project Climbing Centre open?


Our opening times are at the bottom of the page or you can find them by clicking here.




Who or what is a registered Adult or a Competent Climber?


Registered Adult Climbers are competent climbers who have read and understood our Terms and Conditions of Use, completed the registration form and passed our safety photo test. A competent climber is someone with previous bouldering experience who understands and appreciates the risk involved in bouldering and knows how to behave in order to mitigate those risks for both themselves and others around them, including anyone who they might be supervising.




Do you have somewhere I can put my bag/ bike/ longboard?


Yes! We have small lockers to keep your valuables (phone, wallet etc.) safe but you do need to bring your own padlock. We also have cubby holes for you to stash your bags, coats and shoes. If you're cycling here, the bus station below us does have bike racks but you are welcome to put your bike in the hall, though we don't have facilities to lock it up securely. Unfortunately we are unable to look after anything behind the desk. Anything you store in the hall, cubby holes or lockers, is left at your own risk.




Do I need to book in advance?


If you're coming for a coached session then, yes, you'll need to book. If you're coming as a competent climber then, no, you won't need to book - turn up whenever we're open and climb until we close!




Is it dangerous?


In a word, yes, but then so is crossing the road... Like anything in life, there are risk involved in climbing. So long as you're aware of the risks and behave appropriately it's actually no more dangerous than any other sport you might take part in.




How much does it cost?


Our prices can be found here





Bookings

What's your cancellation policy for bookings?


If you're unable to attend a session you've booked, please let us know and we'll do our best to rearrange your booking to a different date and time. For refunds, please see our bookings terms and conditions




Do you need to pay at the time of booking


All of our sessions require a 50% deposit for your space to be held. If you want to risk it, you can turn up on the day without booking on the off chance that there's a space but we'd advise against this.





Memberships

Can I pause my membership?


Yes, we charge a small monthly fee (£5) to freeze your membership. You can freeze your membership at anytime using our online Membership Change Request Form




Can I cancel my membership


Yes. Please use our online Membership Change Form to cancel your membership. Please don't forget that your membership agreement requires a minimum of 90 days notice.





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Opening Times

Mon, Wed, Fri

10am - 10 pm

Tues & Thurs

4pm - 10pm

 

Saturday & Sunday

10 am - 8 pm

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